Listen to Lesson 3
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Lesson 3 Two Types of Expectations, WHAT and HOW
There are two types of expectations see the diagram 2 Types of Expectations on Page 7 of your Blue Workbook
What expectations which are our priorities, what needs to be done. These are best determined through a bottom-up approach, are co-created, and agreed, determined with the people closest to the work leading the conversation
How expectations. These are the behaviours you wish to see within the team. These are top down, described as “how we do things around here,” are our team’s culture, and often expressed through Mission, Vision, and Values
An example of how these two sets of expectations work, is that as a kid, I would guess, you were never told what toy to play with, but if you punched a sibling or friend you would hear “that’s now how we behave in this family.”
Both play an important role. Because when you get both a what and a how, you get a WOW. We remember the high performers we work with for this fact.
Optional Activity For more on the thought of WOW watch this Simon Sinek’s video on “How do you measure success?”
Most organisations spend enormous time defining WHAT people need to achieve. Others spend enormous time defining culture and behaviours. The best organisations do both.
Because people need to know both what success looks like and how success should be achieved. That’s why the remaining lessons focus on helping you define both clearly, then turn those expectations into everyday coaching conversations.
You have completed this lesson
In the Next Lesson you will determine your own vision, purpose and values through 3 quick exercises